TELKOM pathetic service.

I had a telkom adsl package and wanted to upgrade was told to pay R800 deposit reasons where unable to be disclosed. I declined the upgrade and logged a complaint on Telkoms website(last year never received feedback) I received my January account and there i was charged for Dec and Jan for the package which i declined, i then phoned and asked for this to be cancelled as i never authorized it and to cancell my previous package as i was going to another supplier but still needed the line. they said it will be done and they could see it was over writen in the system.Its been 4 weeks now phoning for hours on end, live chat, emails and still nothing everytime they say it will be sorted out by the time i get home. I really dont know what to do anymore i am still waiting for a manager to phone me back.