Telkom pathetic service!!!

<p>I am extremely disappointed by your customer service and lack of empathy, I've been a loyal customer for the past three years and not once missed a payment, but because of an error on YOUR system and an error made by one of YOUR employees my lines have now been interrupted. I called in because my service was interrupted, spoke to a manager "Letoya Parker" who could not fix the problem, all she said is "I cannot guarantee I will fix it for you" but because no one wants to take responsibility for the call and easily wants to "pass the buck" it highly frustrates me.</p> <p>I made a manual payment on the 7th of February and even sent in proof of payment and called in the advisor assured me my lines won't get cut and I can ignore the SMS's that I've been receiving and made her aware of it but according to "Letoya" there was still an outstanding amount due, according to your employees my lines won't be reinstated until the payment is made??? Why is that my problem that your employees FAILED to inform me about this and this being the reason my service has been interrupted. Someone could've taken responsibility and acknowledged that it was an error on YOUR system and by one of YOUR service advisors.</p> <p>I've got three contracts at the moment with telkom and be assured that I won't be renewing any one of them in the near future because of your company's ethics and pathetic customer service.</p>