Telkom pathetic service!

Absolutely pathetic service from Telkom! My account had insufficient funds for my cell contract to go out, 2 days later I called Telkom call centre to find out how I could make payment towards my contract, the guy at the call centre sent me an sms with all the details as well as the reference number, I made a cash deposit into the Telkom account and kept my slip, 1 week later I get an sms notification to say my account was debited to double the amount of my due amount, I called the call center and the lady told me that the reference number the 1st guy gave me in the sms WAS WRONG! and that only the amount that was debited was reflecting, the cash deposit I had made did not reflect, she then gave me an email address to send through the cash deposit slip that I did initially, and she had told me they would escalate the matter and within 48hours I should get feedback, it's now been a week and no response from Telkom, I just called the call center and the girl that answered my call was absolutely uninterested in what I had to say and gave me an attitude as if I was troubling her!!! I'm now over 2k in the whole and still nothing from Telkom!!! Terrible!