TELKOM - PATHETIC SERVICE

I have an ADSL line and phone line with Telkom but have been charged for ADSL and Fibre, of which I DO NOT HAVE. I have contacted the accounts department and explained to them that i am being charged for both ADSL and Fibre at home and was told a consultant would get back to me with regards to my account. I AM STILL WAITING A WEEK LATER FOR A PHONE CALL????????????????? I AM BEING CHARGED FOR SOMETHING I DO NOT HAVE!!!!!!!!!!!!!!!!!!!! I am going to CANCEL BOTH MY LANDLINE AND ADSL with Telkom as this is PATHETIC SERVICE AS USUAL!!!!