Telkom pathetic service

High

Hi All ,

Just would like to bring the service of Telkom to the forum.

I have a ADSL 10meg uncapped line for my home and the service was disconnected via a fault from the 10th of January 2020 and to date the 17th of February , the service was not resolved.

I have called Telkom every single day from the 10th of January however every day I hear the same feedback :

‘THEY ARE WORKING ON THE FAULT’

Consultants are very rude and do not give me feedback , especially the lady by the name of Londiwe , she knows she was rude to me and didn’t provide me with her surname.

I have escalated the calls around 3 times , I have all the reference numbers.

I can see the problem where the fault is but when you explain this to the Consultants , they refuse to do anything about it.

I even spoke to their Team leaders and he also refused to assist.

His answer to me was upgrade you line to Fibre or wireless if they cant help you ?????really ….

I took his advice and tried that , feedback I got was , your area doesn’t support fibre and for wireless , we do not have space for you in the main Telkom tower ???

So I’m right back where I started ….

Not sure what to do anymore but IM AM SURE IF I DO NOT PAY MY SUBSCRIPTION FEES , I WILL BE DISCONNECTED IMMEDAITLEY.

Can Hellopeter assist me with this issue ?