Telkom pathetic product and service quality

I have a 20 Mbps capped fibre contract with Telkom/Vumatel, however speed tests done in the last 3 weak weeks reveal that I only have a 6.49 Mbps line.

Recent test results are 22 Nov (4.59 Mbps), 23 Nov (11.5 Mbps), 26 Nov (6.25 Mbps), 4 Dec (5 Mbps), 5 Dec (5,1 Mbps).

I attempted to reported the fault electronically on the Telkom Support Interface, however it was a futile attempt as it is taking you from one interface to another and the one moment your logon and password is valid an the next moment it is not valid anymore .

If you do business with any supplier , you want to feel a part of and feel good about the provider. With Telkom it is certainly not the case.

The best marketing tool is probably way of mouth. Many of my friend warned me against Telkom. Providing this type of service is is not creating loyal customers and sooner or later Telkom will start loosing customers, going the same way than than some state owned enterprises.