Telkom - pathetic online and in store service

Telkom have no idea what they're doing! They say everything can be done online which is all good and well but then what?? No call back, no feedback and now I have an active line at a house I've already moved out of! And then I go in store to try to sort it out only be told I must dial 10210 to find out what's happening! Tell me Telkom where exactly should I call from if you haven't responded to my request to move my line over a week ago??? So now I can't call 10210 and your store can't help me and I can't call from your store because they don't allow that anymore! Seriously Telkom, what is the point? So am I liable because you didn't suspend my line as I requested? And when will you transfer my line then? PATHETIC!