TELKOM PATHETIC NOT FIXING INTERNET ABOUT 2 MONTHS NOW

<p> TELKOM</p> <p>I have a HUGE COMPLAINT about the service I have had since the 21/10/2016 on ********** from Telkom. I havebeen complaining about my internet at home that has been so slow and dipping since then. And I have had NO luck in getting anyone to fix my problem.</p> <p> </p> <p>Herewith ALL my Ref.Nrs: I have received since I started complaining:</p> <p>882CRK211016</p> <p>18ARK041115 </p> <p>198CRK141116 (NOW CLOSED SINCE 11/12/16) - (Case nr received 9/12/16 for escalation 927352)</p> <p> </p> <p>Every time some idiot of a Technician closes the Fault as fixed and then I have to get a new Ref.Nr. And STILL I am struggling with my internet. Does their technicians not hand a problem over if they cannot fix it? Do they just give up and close the case?! And still receive their pay at the end of the month? Quite happy with themselves.</p> <p> </p> <p>As I said numerous times, the internet is soooo slow it hardly picks up a speed if we do a speed test. One minute it will run on 0.05 speed, the next it will run on 0.09 then it will run on 1.3, then it won’t even pick up a speed!. It is not once the same in one day, never mind the next day. We have a 2mbpm line. And since 21 October 2016 it was not working right once. I cannot even remember how many times we had to re-set, re-configure etc. It is just pathetic to say the least. I think my husband knows by now what to do….He has done it more than enough times now.</p> <p> </p> <p>As I have told Telkom call centre. My daughter has to write her exams via internet, and now I have to use other people’s internet so that she can do this. It is getting embarrassing to ask. And that while I am supposed to have uncapped internet at home. NEVER before had I waited so long for my problem to be fixed. I think the longest I have waited was a week. Now it has been “off/not picking up” for 51 days today to be exact.</p> <p> </p> <p>I have even contacted the accounts department on the 18/11/16 and spoke to Amathle and told her that I am not paying for the service. And yet, this month the amount of R563 went off by Debit. I am VERY UPSET. They are quick to say on their voice recording that if we do not have a service they will not bill us for it on the next invoice, but yet I only get a R20 off for a whole month I have not had internet?!?! How does that work? Am I not supposed to only pay for the line rental this month since I could not use my internet for a whole month now? (more than a month now) THEY AS TELKOM ARE BREAKING CONTRACT, NOT ME. I AM FED-UP TO PAY FOR SOMETHING I CANNOT USE.</p> <p> </p> <p>We (me and my husband) spoke to Yongama (Manager) ON (1/12/16) at about 18:00 and even he said that he found a HUGE problem on our line. He said that he sent a mail to the Boss requesting someone with better qualifications to sort out our problem once and for all. Since the last Technician came to our house, back and forth 3 times, and after the 3rd time, and after my husband told him that it was still not fixed, he “completed” the job ***. I truly hope that the manager really did what he said he was doing. Because I am so far over MAD, it is not true.</p> <p> </p> <p>As we told Telkom several time now. We cannot take off at work anymore, waiting for a technician to come, and no one pitches. And if one Technician says that he phones and cannot get hold of us, I will scream. For my phone and my husband’s phone are always with us 24/7. So do not give me that **** sob story. We ARE available on our cell phones ALL THE TIME!!!!!!!.</p> <p> </p> <p>CAN SOMEONE WITH AN EDUCATION PLEASE FIX MY WIFI!</p> <p> </p> <p> </p> <p>VERY UNHAPPY AND UPSET CUSTOMER</p> <p> </p> <p>I also sent this mail to Telkom, but had no luck. And this morning (12/12/16) I sent a new mail to Telkom with proof of screen grabs of the speed tests after I received an sms that it was fixed again. My new Escalation ref number : ********** 34 12/12/16. I truley hope someone can help me. On the 21st Dec it will be 2 months I have been struggling. And I had enough now.</p> <p> </p> <p>Alicia Du Preez</p> <p> ********** </p> <p>Marcel du Preez</p> <p> ********** </p> <p> </p>