Telkom Pathetic Mobile

I took out a contact with Telkom mobile SA at N1 city for a Huawei P9 lite, after 3 months I was told that I can migrate from the open line contract to a top up contract. I then went into the store at N1 city mall and requested for guidance or advise on this migration. I was told by the person that assisted me that the contract will just continue and that I will pay the same amount . When I went to the store in canal walk on Sunday 16th December 2018. I then spoke to a consultant and she advised that the contract started over on the day of the migration.

My question is, Why does one person say one thing and the other say another ??????

Then to top it all, I told the consultant that I will not pay the extra 2 months as this was not mentioned to me that the contract will restart and she advised she will get a manager to call me the very next day as I requested for this to be made urgent.

Up until today 20 December 2018, I am still awaiting a call from " A Manager" to call me to advise what can be done as this is not what I wanted and was not explained.

I understand if it was 1 or 2 days late but almost a week, Guys come on man, get your act together. You want to provide a service but do not want to sit with the problems if anything goes wrong !!!!!!