Telkom, pathetic & inefficient

Reported a fault to Telkom on Wednesday 1st of April .Phoned again on Saturday, they said it’s a bulk fault for the Bluff & only when they determine what the problem is will they send out a technician.Phoned again today (7April), all the can do is escalate our fault & they don’t know whether the cable was ****** or the line has corroded. It seems they are sitting in their offices & not attending to complaints, just making guesses & doing absolutely nothing.We don’t have a working landline, hence internet/ WiFi not working. This means that my daughter in university & my son in grade 7 cannot complete assignments or go online for online lessons.My husband teaches overseas (Uzbekistan) was very sick, & using data to stay in touch is very expensive.Please let me know how you can help to escalate resolving this issue. Thanks