Telkom Pathetic Customer Service

I called Telkom as I had an issue with the billing well with my account being suspended, I have been having an issue with my current bank so I would keep moving funds from one account to another as I need to make a new account. So I was on the line with some person called Ayanda, she's the most unhelpful person and also quite rude, she has no sense to actually offer assistance, her tone of voice already was like a don't care attitude, so I'm the customer being frustrated over on the line that my account is suspended and the money was paid but it's still suspended and I wanted to know why, instead of listening to my story/issue...no she wants to act like she knows better, so they handed over my account to some Nudebt, firstly Telkom made no sort of communication to tell me that They have not been receiving funds or so all I got was an Invoice from Telkom saying this is how much i owe and would be deducted on a certain day, that was it.

So when I asked her like how can they do this without informing me and I said what nonsense is this.... she then tells me to not use vulgar terms...

Is she that *********** to not know what vulgar terms are...

Absolutely Pathetic service, I mean if you aren't interested in helping someone why even take the job??????