Telkom = PATHETIC customer service !!!

First of all - Telkom urgently needs to get rid of Mobile talk calling their customers- I am having endless battles trying to cancel a contract that Mobile Talk sold to me as an upgrade of my contract but instead opened a NEW contract and now I am paying for 2 contracts!!

My original cancellation request was submitted at the end of March 2019 when I found out I have 2 contracts - while trying to activate the NEW wifi that Mobile talk sold to me. I was then told that the WIFI device will be collected and it was only collected on the 04/04/2019. SINCE THEN, I have been phoning for feedback on my cancellation request.

Today, 14/05/2019 - I called for feedback and the *********** agent has told me that the contract is STILL not cancelled and she could not find the Team Leader whom I requested to speak too.

The regular phone calls ( Telkom never calls their customers bac****) repeating the same process over and over again has become ridiculous.

This is **********... the fact that Telkom is billing me for a contract I have not used!!!

When this episode is finally over, I'll never use Telkom for anything ever again.