Telkom pathetic customer service

I have been trying to cancel my wifi contract for the past 3 months. Every time I call to cancel I get transferred between multiple departments only for no one to help me. I eventually was able to cancel and retain my landline about 2 months ago and I was supposed to have a new landline delivered on April 8, 2021 as per sms recieved. Today is 04/05/2021 and I have still not recieved my landline and my wifi is still active. I have been on the phone with telkom agents since yesterday and have through almost 30 consultants who keep telling me I have to speak to another department. I keep getting transferred and no one is able to assist me. I am a pensioner and I cannot afford for Telkom to keep debiting me R900+. I live in an area where the telkom tower is in need of repair and we are unable to connect to our wifi so we dont need to have something we cannot use. I am sick and tired of Telkom and their *********** consultants. I need answers and I need them now. I want my wifi cancelled and I want someone senior to contact me to ensure that this issue is sorted out with competence.