Telkom Pathetic - Complaints line needed

I have never experienced such pathetic service in my life - I logged a call with Telkom 3 weeks ago, i have contacted them at least 10 times since then, i have emailed them and i have live chatted with them online - i am yet to get a single response or an indication of when my issue will be resolved. Surely there must be a contact number for someone other than a call center or an inexperienced online service assistant that can assist - as no one on email, on call or online can handle the request and i keep being told its being referred to the relevant department - will department even respond?????