Telkom Pathetic Client Service

<p>This is my second review of Telkom client service. Telkom has reached a new level from incompatent to pahetic when it comes to client service. After cancelleing my Telkom contract (which expired in april), it's still active! In my previous review i've stated the following.... I've app**** for pre cancellation in March 2017 due to the fact that i knew that although my Telkom contract was at end of life (24months), Telkom will still continue the contract after that period. And i was concerned that they'll bill me for the continuing months although the contract ended and was cancelled. After a month of hearing nothing from Telkom to confirm that my contract was cancelled, i've phoned them again on the 5th of May, and as expected, the contract was still running. They kept sending me forth and back everytime speaking to someone else, keeping me the line for 54min!!!! Again i filled in my cancellation form and send it to the person handeling the cancellation. Yesterday the 07th of May 2017 i received the expected bill for Telkom usage, but for which the contract was cancelled many times, before and after the contract expired. </p> <p>To my deepest frustration i had phone Telkom again!!! After speaking to someone in accounts about the bill i received, they confirmed the contract has not been cancelled and is still running. I gave the person my Case no: ********** 7 and she asked me to send through the cancellation form via email. I've send her 2 cancellation forms, one from March 2017, and one from May 2017.</p> <p>I can only hope for this issue to be resolved. </p> <p>After my first review on Hellopeter i've received a message from a Telkom representative regarding my issue and he asked me to email him regarding my issue, after emailing him, i never heard from him again. So i guess my next step will have to be complaining on al the social media sites, maybe someone will take this matter serious enough to actually help me.</p> <p>Unhappy Telkom Customer :-( </p>