Telkom - pathetic call centre staff

My husband called the 180 call centre on 18 August, to advise that his device was ******, and 'block' the device. Clearly, he should have used the term 'blacklist'. However, he did inform the agent that the device was ******, but she did not blacklist the device, or inform him of the procedure. Now, the device is being used with sim cards from different networks, and Telkom's response (when you eventually get through after holding on for over 30 minutes at a time) is "We cannot blacklist it, please call MTN / Cell C, etc".

Excellent passing the buck, Telkom. If your agent knew how to do her job, and did it on 18 August, we wouldn't be trying to sort out this problem, which is virtually impossible, since we don't have sim cards / numbers from the other networks.

Customer service is non-existent at Telkom, and you're nothing but a number. Whether it's an agent, supervisor or manager, nobody cares about customers, or resolving queries. Each one will promise to resolve your query, but you will have to call multiple times, speak to a different person each time, and explain from scratch, only to end up at square one anyway. Telkom is pathetic!