Telkom Pathetic Call Centre
I purchased the Telkom August Big Deal. However, after bringing the product home. The network coverage is terrible. The product was delivered on 16th August. My cooling off period is 7 days. Today been the 7th day. I have called Telkom over a dozen times and have been kept given different numbers to get the product to be cancelled and returned. Not to mention, the dozen people. I have each on of their names and the number of times the system was offline.
Is it so hard to get a cancellation department to attend to my query. This is ridiculous. This is to be on record on the 7th day.
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Replies (1)'s updateReviewer Update
09 Oct 2018, 18:53Hi Bradley,
The product was collected and the system shows it was cancelled. I have been billed for 2 months for a product I don't have.
I have called the Centre and was assured it will be resolved. I am due 2 months of credits back from Telkom now. Can you please assist now?
This is frustrating.
's update09 Oct 2018, 18:53
Reviewer Update
Hi Bradley,
The product was collected and the system shows it was cancelled. I have been billed for 2 months for a product I don't have.
I have called the Centre and was assured it will be resolved. I am due 2 months of credits back from Telkom now. Can you please assist now?
This is frustrating.