telkom pathetic

pathetic service All call centre agents dont know what that they are doing. delinquents all of them. Cant speak over a phone or understand telkom seems to be appointing people without a decent education in order to speak and write and communicate. Moved properties and had to reconnect my land line and adsl connection was waiting from 1 December 2019 until the 13 Janauary 2020. Several technicians came out and could not move the line stating that i need to go over to fibre. Currently using Vumatel on mweb fibre. Received A bill from Telkom i have requested the contract that is month to month to be cancelled on the 20 December 2019 already they did not cancel the account and stating that the account will close in 30 days and that you will receive a final bill .. which does not make sense if i haven't been using the connection since 1 December how can you bill a person. Telkom is ******* and dumb disgraceful the pathetic service they give.