TELKOM PATHETIC AS USUAL

I moved out of my old house in December 2018 and placed notice with Telkom in the first week of December 2018. I did it online and then followed up by going into their stores-they continued billing me for about 6 to 7 months thereafter- I tried calling and also visited the PAVILION stores several times-the big store on the ground level always called them and gave me the phone to fight my own battle-to no avail. The store on the first floor-a man named Zane tried to help by emailing them. Our last time to visit the store again was before lock down when we were told that a complaint had been lodged-still nothing to date- I have no received my refund-Telkom just gets away with treating people badly and nothing gets done about it-everyone complains about them-but they don't care a damn. Where is my refund Telkom?? rogues!!