Telkom pathetic and sickening service

On the 1st of July 2020, I terminated my contract with Telkom. They advised me to complete their forms and submit ID Copy as well as company letterhead. I have submitted to Telkom same day and they provided me with the reference. End of July I saw a debit from Telkom, I didn't have a problem as I knew Telkom would refund my money. The situation worsened when they debit once again in August and September. I have more that 4 reference and they keep asking me to forward them the first email when I cancelled the contract. To date, they haven't resolved my query and they constantly asked me to send my correspondence that I had with telkom to no success. Yet before lockdown, we did not have network coverage for 2 months as they stole the cables but they continue to debit. I would like to request intervention from hello Peter to speed up the process. Telkom owes me more than R5000.00 and I want my money back. ******