1 reviews | Active since Sept 2016
Telkom PATHETIC and no care for its clients
<p>I know that this complaint wont be answered or worried about as Telkom has no compmition or any competance. </p> <p> </p> <p><br />I have now spoken to I dont know how many agants on the chat. Firstly I have to restart each chat becasue the chat reconnects or something. Problems like this dont accur fore weeks.</p> <p> </p> <p><br />I arranged that Telkom debit my account to make my life easier.... This was 3 months ago. I have not received any notification saying that my accont is outstanding. Now at the end of this month I have to pay fopr 3 months because Telkom cant do their job. I mean really why must we always have problems with you ppl. Now I was told that they could not find the Durbanville FNB branch code. FNB has a universal branch code and I have told this to them. Then I had a agent that had an attitude telling me she cant just fill in anything on the system.... I mean really how difficult is it to set up a debit order.... Or is this just the incompetence again...... I expect that no one will contact me from Telkom becasue they have and will never care for their customers. I am the one sitting with a massive account becasue of you guys... not me. What the hell must I do now????????? I will not pay for stupid mistakes they make..... A little thing like a debit order cant even be done or not even notify me of everything. Now I get a huge account that needs to be settled otherwise you will just cut the line and then expect a reconnection fee as well.</p> <p> </p> <p><br />Never has anyone in the world heard of the only telecommunication company in a country that care so little about their clients.</p>
Ok so since this post. No one has made contact to assist me and I have this feeling that my line has been cut today.....
This is the worste thing I have ever come across seriously.
I asked one simple thing like to debit my account. Is this the first client that is asking to do this as it seems to be something new for Telkom. I am now sick and tired of this. YOU were supposed to do your job and make contact. After the email I received from you. I rep**** on it a few times and tols you the time and where to xcontact me becasue I have a job that I actually do properly. It has now been 3 months and nothing has happened. I mean this is me trying to actually PAY Telkom....
Yesterday was the first time I was told via sms that me account is now up to 3 months and my line will be suspended if not paid. Now its porbably suspended.
What are you going to do about this. I am NOT paying that full amount at once. Its discusting if you would expect that. This is YOUR fault and not mine. If you told me the 1st month that there was no payment, then I would have known... but nothing.
I have given all my details to so many people and no one knows what they are doing and I dont get told that the problem has not been resolved.
Think about how you woul dfeel if this happens... Not that you would becasue its not your money and you dont care for you clients.
Dont send me an email just asking the details like the one I rep**** to so many times but get nothing back. I even rep**** on that mail this morning. Tell me what is going to happen regarding this payment and when will my line be active again if suspended. I am not paying a reconnection fee. You are steeling from me... You cant make a mistake and the client must pay. What kind of business does this.
If someone could help me that knows what they are doing. Please get them to sort this whole thing out. Not just the debit order which would have prevented any problems. I want to know about the payment and what will happen.
This is ridiculus. I dont have time during the day to sit on a phone waiting for someone to answer me one day and keep sending you to different people. Get this sorted. I am always available on my emails and I have said this every single time.....
How many times do I need to try and contact the business that made the mistake. This is where you should be conrtacting the client until you have the problem sorted.
It doesnt matter what a client says... you will not feel affended by anything becasue you dont care.
I want this all sorted ASAP!!!!!!!!!!!!!!!!!!
DITGUSTING SERIOUSLY!!!!!!
Ok so since this post. No one has made contact to assist me and I have this feeling that my line has been cut today.....
This is the worste thing I have ever come across seriously.
I asked one simple thing like to debit my account. Is this the first client that is asking to do this as it seems to be something new for Telkom. I am now sick and tired of this. YOU were supposed to do your job and make contact. After the email I received from you. I rep**** on it a few times and tols you the time and where to xcontact me becasue I have a job that I actually do properly. It has now been 3 months and nothing has happened. I mean this is me trying to actually PAY Telkom....
Yesterday was the first time I was told via sms that me account is now up to 3 months and my line will be suspended if not paid. Now its porbably suspended.
What are you going to do about this. I am NOT paying that full amount at once. Its discusting if you would expect that. This is YOUR fault and not mine. If you told me the 1st month that there was no payment, then I would have known... but nothing.
I have given all my details to so many people and no one knows what they are doing and I dont get told that the problem has not been resolved.
Think about how you woul dfeel if this happens... Not that you would becasue its not your money and you dont care for you clients.
Dont send me an email just asking the details like the one I rep**** to so many times but get nothing back. I even rep**** on that mail this morning. Tell me what is going to happen regarding this payment and when will my line be active again if suspended. I am not paying a reconnection fee. You are steeling from me... You cant make a mistake and the client must pay. What kind of business does this.
If someone could help me that knows what they are doing. Please get them to sort this whole thing out. Not just the debit order which would have prevented any problems. I want to know about the payment and what will happen.
This is ridiculus. I dont have time during the day to sit on a phone waiting for someone to answer me one day and keep sending you to different people. Get this sorted. I am always available on my emails and I have said this every single time.....
How many times do I need to try and contact the business that made the mistake. This is where you should be conrtacting the client until you have the problem sorted.
It doesnt matter what a client says... you will not feel affended by anything becasue you dont care.
I want this all sorted ASAP!!!!!!!!!!!!!!!!!!
DITGUSTING SERIOUSLY!!!!!!