TELKOM PATHETIC AND DISGUSTING SERVICE A BUNCH OF LYING THEIVES

NEVER USE TELKOM STAY FAR AWAY FROM THIS COMPANY. Telkom pathetic and disgusting service. A bunch of lying theives. The nightmare began when I was telephonically sold a mobile data package. Please note that I the client was never advised of a spend limit on the data package. I repeatedly asked your telesales consultant if the cost was only going to be R149-00 and she blatantly **** to me that this is the only cost I will pay. She further advised that if I wanted more data then I should take out another R149-00 contract. Not once did she ever advise that there is a spend limit on the account and she constantly rest assured me that all I will pay is R149-00 only. Had I known this price was not fixed at R149-00 I would have definitely not bought this product. This product was sold to me under lying pretence. I humbly urge you to listen to the recordings and the pre sale recordings to verify the honesty of your telesales consultant. Further my initial query to cancel this product was requested in 2017-07-23. See reference number ********** 7. And evey month without fail Telkom has been debiting my account. It has taken more than a year to get a response from Telkom. I had contacted Telkom on numerous occasions to exercise my right to cancel this product but without any positive response. I have spoken to a Ditoro Tsustsa who who offered me free data for a year to keep the package which I refused and never heard from her again. I emailed a Roxanne Diegaart who offered to help but did nothing. Redman ****edi also offered to help but did nothing. I spoke to various call centre consultants Takondwa Sithole, Abbort Shirindza, Tshepo Lucas Rampoti, Peggy Zito, Tebogo Nyeufawe, they all advised that the query has been escalated to the supervisor but with no response or further correspondence from any of them. I also emailed my query to a person by the name of Alviano jeray Harlan burts who promised to assist but nothing happened, all he did was make false promises. I further went to the Telkom shop at gateway and spoke to a person by the name of Ms Buthelezi she also promised to sort it out by logging queries and trying to cancel this product but with absolutely no joy. This has been a absolute nightmare. I am prepared to pay for the data usage for the first month only even though when I checked the system data usage it indicated that I only used 5gigs of data and request the cancellation of this product dated the 23-07-2017.this is when I emailed my cancellation request to Telkoms cancellation department.Please check to see and verify that I have never used the product since my cancellation request. Yours Faithfully Naren Premlall. Email **********