Telkom pathetic

<p>early in December 2016 I made a change of banking details, Telkom have on record the new details but has not deducted my bill from it, I have called in on more than 8 times to find out why they are not making deductions. Been told my query will take 72 hours to be sorted. Everytime I call them to find out on the progress, it get excalated by another 72 hours, the call centre is hopeless. My account has been suspended and this has caused serious problems with my business, I am losing by the hour. All they have to do is make deductions on their side, I have also made a direct payment into Telkoms account, still not been activated. Why am I been penalised for their mistake, my credit record has been tarnished and cannot open another contract. The fustration is getting worst by the minute, I have no avenue to report this injustice. Please help</p>