Telkom pathetic

Hi,

I went for an upgrade in December 2024, I was told that there is no penalty to be paid. When I got my bill for January 2025, there was a R6500 penalty device fee charged. I phoned the Tygervalley branch where I did the upgrade and they logged a call. I was told that it will be corrected. I followed up numerous times and it has still not been corrected. They took the full amount per debit order (all together with my actual bill over R9500), which did not go off as I did not have enough funds left in my account. Now, when I saw my bill for February, it seems like they split the device fee over like 16 months and is charging me R410 per month. This needs to be resolved, as in the contract I signed it said that there is NO device fee.