Telkom pathetic

Two problems with Telkom running simultaneously with no resolution in sight. About two months ago I was offered a free trial for Telkom fiber to my home. I opted in and on the 21st of October a technician installed my fiber ont and connected me (using only the not). On the 16th of November 2024, while I am still supposed to be on the free trial, I received a bill from Telkom for R504. I called Telkom accounts department to enquire, the lady that assisted me said she will send an email to the relevant department to rectify. Toady, the 25th of November, I didn't hear anything and decided to call back. this time a different lady in accounts answered and she advised me that I need to speak to the sales department for them to "flash" it as a free trial. I called the sales department and a lady Tandeka, answered and told me that I must contact openserve for a remedy. I informed her that my bill is from Telkom and not openserve. I also informed her that the accounts department requires the sales department to "Flash" it as a free trail then only will they be able to credit the account. All of a sudden, their system was down and there was nothing she could do but ask me to call back in an hour. Surely passing the buck on to someone else.