1 reviews | Active since May 2016

16 May 2016, 06:21

Telkom Pathetic

<p>I have a complaint about my data, I have a package with Telkom 10g a day, 10g a night. For the past few months, half way through the month it is finished, I have called Telkom 100 times, I have done everything they tell me, they then send me a “report” showing what times the data is being used, NO WAY that’s me, and I am the only one there.</p> <p>I have changed passwords twice already.</p> <p> </p> <p>They tell me they can’t tell me what it is being used for, because its private, YES MY PRIVATE information. So I am always having to load more data, 1g will last a day??? How is this possible.</p> <p> </p> <p>I have left message after message, even to “managers”, that just don’t bother calling back.</p> <p>I would like to cancel this contract but have to pay a huge fee. What sort of service is this?</p>

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Replies (1)
Telkom
Telkom's reply16 May 2016, 12:51
Official
HI filipa-peral Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. May we please request to provide a preferred contact when possible. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible. Interaction *** Regards keagan Telkom Social Media Team