Telkom pathetic

Telkom offers the most pathetic service and the consultants in the billing dept are just as pathetic. They don’t have a clue what the hell is going on. I requested for a transfer of an adsl line in the beginning of June. Received a ref no on 12 June 2018. Waited for 3 months till 24 Aug 2018 with no transfer or reason as to why transfer was not done so decided to cancel and apply for the lte service with just the router. I sent the cancellation form with my id through to one of the consultants via email and was told i had to give 30 days notice to cancel. So by 24 Sept it shud be cancelled. From 24 sept till date which is 1 November my service is still active even after sending the same docs to 3 other consultants. 2 of them responded via email that they received my cancellation forms. I am still being debited every month. Last week I spoke to another consultant who told me she’s cancelling the debit order and today wen I got charged I phnd Telkom billing again only to be told it takes 31 days for the debit order to be cancelled. As for my credits for all the months I am still waiting. I have dispute ref nos but no luck. The only thing the consultants at Telkom billing can say very well is that they escalating it to the manager/supervisor. Fed up with Telkom. Can anything be done to sort this out pls