Telkom = Pathetic

We app**** for a dsl line on the 19th of March and never received any communication on when it will be installed. The 8th of May the issue was escalated and I was told that it would be resolved within 24-48 hours. 8 days later and nothing has happened. Was escalated again yesterday and told someone will contact us, but they do not know what the problem is. In the meantime we have called out about R2000 worth of airtime, been on hold for hours, got the phone put down in our ears and been dealing with really bad attitudes from your call center agents. On the topic of the call center agents; USELESS, PATHETIC, RUDE, UNINFORMED, NO TELEPHONE ETIQUETTE and overall UNHELPFUL Every single time we get the same pathetic excuse of “our systems are down, please call back in an hour”. We would not have ordered a line if we did not need it so please fix this issue.

Original ref: ********** 53A Escalation ref: **********