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Alec W

1 reviews | Active since Apr 2018

11 Apr 2018, 16:54

TELKOM PATHETIC!

We are a business located on the East Rand. On 26 March 2018 we reported 4 faulty Telkom landlines. Only on 3 April the services was restored. On Monday the 9th of April all 4 OF our lines were faulty again. I have reported them AGAIN!!But they are still not fixed. They say the fault is in hand with their technical team..?? How long does it take their technical team to resolved a problem??We are losing business because of Telkom!

They did send me an sms on the 9th of April saying " Due to repeated cable incidents in your area Telkom has decided to offer you an alternative solution. Details will be shared shortly." WE DIDN'T EVEN GET ANY FEEDBACK FROM THEIR SO CALLED SOLUTION! There service is absolutely pathetic ! Here is the reference numbers: 100CRK090418 128CRZ090418 129CRZ090418 130CRZ090418

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Replies (3)
AW
Alec W's update17 Apr 2018, 14:58
Reviewer Update
ALMOST A WEEK SINCE MY COMPLAINT ON HELLO PETER AND WE ARE STILL WAITING! HOW THE HELL DOES TELKOM SUPPOSE WE DO BUSINESS IF WE HAVEN'T GOT TELEPHONE LINES? THEY DON'T EVEN REPLY! The reference numbers AGAIN: 100CRK090418 128CRZ090418 129CRZ090418 130CRZ090418
AW
Alec W's update07 May 2018, 11:15
Reviewer Update
ONE MONTH already and our telephone lines are still down!! We don't even hear anything from TELKOM. We cant do any business and we are also losing business. BY WHEN ARE YOU GOING TO FIX OUR TELEPHONE LINES?? PATHETIC SERVICE FROM TELKOM! Here is the reference numbers: 100CRK090418 128CRZ090418 129CRZ090418 130CRZ090418
Telkom
Telkom's reply01 Sept 2018, 10:42
Official

Good day RockyRox

We wish to follow up and confirm if your previous cases have been addressed and attended to.

You may inbox or private message us via the Twitter or Facebook mediums if you require any further assistance.

regards

Gerard

Telkom Social Media Team

Best regards,