1 reviews | Active since Mar 2018
Telkom-Pathetic.
Where do I start? I cannot comprehend the lack of etiquette and product knowledge the agents have at Telkom SA call centre. No one, I repeat NO ONE was able to assist me. I spoke to 5 agents and still waiting a call back from a "team leader". The gave me 2 incorrect email addresses. Not to mention the staff at the Kenilworth Centre! Good grief. My internet has been down for 2 days. Because I work from home, I lost out 2 days of income. We as customers pay so much money for "best internet service provider". Never ever in my life....
HI ***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly, we pick up that all line have been ceased. Please confirm when possible. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI ***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly, we pick up that all line have been ceased. Please confirm when possible. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
