Telkom. Pathetic

Good day

I am so fed up with telkom. We relocated our landline on 27 September 2019. The area that we shifted to did not have adsl lines, so Telkom offered us a package similar to what we had, uncapped 10mbps line LTE modem for R799 pm. X 24 months. The lady who helped us informed us that within a week it would be delivered and the adsl line will be cancelled and the new LTE package will then start for 24 months.

We checked our order etc online. And almost 2 weeks it said that they are investigating our account. Being transferred from this one to that one. I wanted to block the adsl line cos Someone can just plug in and start using the fone line at home. I wanted to cancel, one lady rold me she will schedule it for the saturday. Next week I phoned. Line wasn't blocked. I had to.pay it up to date. I paid. Phoned again. Was transferred from this one to that one. One lady even transferred me to business line, eventhough I told her numerous times I'm residential not business. But she kept telling me I had to go through to business. Gone through they said I must phone residential.

Sending emails. Phoning. Dead ends. Till one lady came back to me via email and informed me that there was a system error, and because of this she had to cancel the order but she did put the order through again.

Thursday we received a SMS that delivery will happen Friday. My husband was in hospital, so I had to stay home (not visiting him) to collect the telkom order. I waited till 5. Nothing happened. Saturday morning I phoned the Cape Town Branch and gave the tracking number and informed the lady that no one came and can she please check on the system what is happening. She informed me that 2x they said we were unavailable. I asked her how can I be unavailable if I was whole day home. Even my husband did not receive any phone call that was not registered in his phone. So, what is wrong? She informed me to phone Johannesburg branch on Monday morning. Monday came. I emailed the lady and she said scheduling of modem and sim is on for today. Delivery came around 15:30, and to our surprise it was only a sim card. No modem.

My kids are homeschooled. Since 27 September 2019, the y haven't been online doing classes. I really dont know what to do anymore.