Telkom Patethic Service and arrogant consultants

Good Day, Telkom has the worst customer service.I have asked for them to cancel my data package with them for the past 4years and sent them several emails every single month and to date they have not reimbursed me my money which is debited from my account every month.Today only to find out that my line is suspended as I did not pay the account whereas telkom owes me funds for the past 4 years.It is pathetic service.I have called this morning and spoke to Nozipho who is an absolute arrogant woman who makes me hold on from 8.05 and still holding on for a manager to speak to me.I am also a business woman but I sure know how to treat my customers.All documents that were asked for me to submit was sent several times but I got no help.I need some answers and I need my money back now.I need my line to be activated immediately as I owe telkom no money.I even told the woman it is only R100 a month but it is now 4 years.This is the 4th August that has passed so I need an amount of R4800 paid to me and my line to be activated.This is absolute frustration as I also run a business.I want a senior person to contact me as when we phone telkom the managers are always not there or always very busy but can't seem to help customers.There is always no-one to speak to me. Pathetic Service for Telkom