Telkom passing the buck & incompetence.

In January 2018 I opened an account with Telkom for "Home Unlimited" to enable an ADSL account on my landline ... Eleven months later (November) my Integrated SIM card (part of the package deal) which had worked 100% (after re-visiting the Store to get the damn SIM card activated!!) and it showed usage on my Telkom website account, went faulty - visited a Telkom store and received a new SIM card. Had to go back again the next day (again) for them to activate it even though it was confirmed tat it WAS activated the day before !!!! ... It works but now doesn't show usage on my Telkom website account and it also reflects the old SIM card !! ... Endless 'passing the buck' from 'Faults' to 'Sales', to 'Mobile' and going around in circles has ended up with no positive results over the last three months ... I'm at a loss - I WILL be cancelling this account once my contract ends -- and probably get shunted around again - at least I'm not on a debit-order !! ... I'm sick and tired of Telkom and their incompetence !!!!!