Telkom passing the buck as THEY don't want to help you or just don't know what they're doing

The telkom chat now. Is **** they ask for your name address etc then when they see oo white man the disconnect you. In the GOOD OLD DAYS TELKOM WAS THE BEST now I think they just give jobs to any **** Tom and oops sorry any Xhosa or black person. Even if they don't have the qualifications. Be careful with them. I have been waiting since June 2023. For my ip voice. They disconnected my ADSL and telephone line. They are still charging me for it. I spoke to one of THEM they said I must send an email. But the more I tell THEM my ADSL is disconnected. The more THEY tell me to email the via adsl. Come how dumb do you have to be to work for telkom now days maybe working from home they sleep and let there kids answer the requests. I don't know anymore what to do. Every time it 24 to 48 hours then you line will be right you know. E e e ja.