1 reviews | Active since Aug 2013
Telkom passes on consequences of cable theft to me
Events:<br> <br> - Telephone cables in my area was ******, which means phones are down and so is the ADSL internet connection I use for work. <br> - Telkom refusing to replace it because thy consider this a high risk area. <br> - Said they'd offer me an alternative solution shortly. <br> - Offer did not arrive within several days so I had to get in contact with them. <br> - Their offer was 3G wireless internet, which is worse than my old ADSL connection for these reasons:<br> A) Less available bandwidth, of which I need a lot for work. If I want more I need to pay. <br> B) More expensive.<br> C) My old modem and router is now useless and I'll need to buy a new one. <br> - Telkom do offer other alternatives such as fibre or LTE but my area isn't covered by those services either. <br> <br> So basically the options given to me by Telkom are accept this worse service at greater cost at your inconvenience or move.
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179159
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179159
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
