Telkom part delivery

Last year in December I was called to upgrade my home ADSL package to R569 a month which I thought was a great idea as they were including a new router, Microsoft Office and a data and voice sim, due to these additional bundles being offered I agreed to take the offer but as usual the offer was great but delivery was terrible. About a month later the sim cards were delivered but to date I have not received any of the other items?! I have my cell, tablet and landline with Telkom and on each have had problems of non delivery. I will never use the Telkom value adds again, and suggest no one else does. They are impossible to contact as I spent another 30minutes on hold this morning with no contact. I am guessing once again due to their monopoly customer service falls away, hopefully with the mobile operaters catching up we may see something close to acceptable customer service!!!!