Telkom – Paid Up Account Still Listed on Experian & No Response From Support

Telkom – Paid Up Account Still Listed on Experian & No Response From Support.

I am extremely frustrated with the lack of service and response from Telkom regarding a matter that should have been resolved by now.

I have made multiple follow-ups and phone calls to Telkom, yet I have received no feedback or assistance from the team. It is very concerning that a customer has to continuously chase a response without any success.

The issue is that the paid-up letter issued by Telkom reflects a different account number from the one that is currently listed as handed over on Experian and in the Telkom app. This clearly indicates a discrepancy that needs to be investigated and corrected.

In addition, Experian has confirmed that they have not received any request from Telkom to remove the listing (delist the account) from my credit profile. This is extremely problematic because the account has already been settled, yet my credit record is still negatively affected. This ongoing delay and lack of communication are preventing me from resolving other important financial matters, and it is unacceptable that Telkom has not taken action despite my repeated attempts to resolve this directly.

I am therefore requesting that Telkom urgently: • Investigate and correct the account number discrepancy • Submit the delisting request to Experian immediately • Provide written confirmation once this has been completed

I hope that posting this here will finally prompt Telkom to address this matter urgently. Supporting screenshots and documentation are available if required.