Telkom paid for no delivery

Since December 2014 I have been battling with my Telkom adsl , it is on then it is off , this month alone it has been off 11 days out of the 14 days , after the load shedding in March it was off till 02/ April when it was restored (reference nr 357CTK80315) -only to on 06 April go off again -again I reported it (Ref 6CTK090415) the Telkom tec phoned me on Sunday 12 April , I told him , it is not the Router as I have 2 -and on both the Adsl is off , but from there nothing is done -Yesterday I got my account , yet again I'm being charged for the whole month , and still I'm sitting without Adsl !!