Telkom Pace Router Failures

We own a restaurant and coffee shop and rely on our Telkom ADSL line and Telkom supp**** Pace 921VNX router to provide customers with free Wi-Fi, as well as for us to run our business (e-mails, EFT etc).<br> It happens very frequently that our internet connections fails, as it did this morning and the router ISP light goes red. Telkom on 10210 do NOT answer their phone even after waiting 15 minutes!!! (And this is at 07:30 when they say they open from 06:00. This happens regularly and usually requires a new router (we are on router number 5 after 8 months!).<br> <br> Telkom, your continuous failures are only made worse by your poor service in not even answering calls or increasing the staff compliment in your call centre!