Telkom Paarl mall bad/lack of service.

Hi,

I have a two year ADSL contract and my router packed up just before the year warranty expired, I went to Paarl mall last week, where your staff did not even try to help me, they said I should come back on a different day and had a lot of excuses because it was close to closing time and to book it in would be a very long process, I visited Stellenbosch branch and the lady, cant remember her name was very helpful, immediately took the router and told us that it would take about 10 minutes, but unfortunately, she tried her best but the warranty expired the day before and she could not book it in on the system. I now have to purchase a router out of my pocket because of the bad service or lack of service from the Paarl mall branch. I must say, Stellenbosch's service was top-notch, but I would not advise anyone to go to the Paarl mall branch.