Telkom owes users for inconvenience

<p>It has been 14 days now since I have reported an issue with my adsl line which is still not resolved. No communication/updates are received unless I call the call center, to which the reply is constantly, they are working on the problem. I have used over R200 in airtime calling Telkom. My career is based on working from home. I have had to submit annual leave due to Telkom’s incompetence. I do not see why I should be held liable for payment of services not received for half of a month in duration. The reference numbers are: 1065CRK140217 and 514CRK170217</p>