Telkom owes me money

<p>My name is Anne-Marie Coetsee and my problem started in November last year when I wanted to cancel my telkom landline and that there was a credit due to me of more than R400, I went to the Woodlands branch where I gave my account details and copy of my Id as well as filled in a form hoping my funds will be transferred, after a few weeks a gentleman Mr Swart phoned from telkom reminding me of the credit due, I told him we went to Woodlands branch -Mr Swart investigated and found out they misplaced my documents and couldn't find it, Mr Swart suggested that 3 months bank statements of my account can be emailed to him for the transfer, after a few weeks Telkom phoned stating they received the request and will pay the credit within 5days -guess what -after 5 months no credit received -emailed my frustration to Mr Swart and no response </p>