Telkom overpays CEO and clients get over billed

So we've been getting enormous bills from Telkom every second month. The most to date is R1958 for a package that costs R569. Keep in mind that every second month, we get debited for over R1000. In January we paid R1600 and something. February was the first month we paid R569 like was meant to be. March Telkom charges us R1004.09 because "we are in arrears" we reversed the debit, giving them a chance to correct their mistake. Once the money was reversed, they again took R1004. For April we received and invoice for R1562, we were debited R1591 on the 30th of April and our WiFi had been off since the 29th of April.

So we called in, asking them to activate our account as payment had already been made the day before (we called on the 1st of May) and they said we needed to wait 48 working hours as the collections department had debited us, so it would only reflect in 48 working hours.

Good and well. The debit had gone off just after 5am on the 30th of April and yet, when we called today (3rd of May) we waited for 30 minutes for them to sort it out. We were then told to wait 5 hours and then it would be reconnected.

7 hours later, we phone again, no WiFi which was supposed to be sorted 2 hours before.

We get told to wait 5 hours, and explain that's exactly what we have been told earlier. Then we get told the WiFi would be reconnected in 24 hours.

So Telkom. Here is my question. You debit us incorrectly every second month. You debit us before the sun rises but when we want what we are paying for there is a delay??

How's this for a fun fact: "Telkom CEO Sipho Maseko was paid a total package of R27.2 million for the 2018 financial year, comprising a basic salary of R8.05 million, a short-term incentive bonus of R7.58 million and a long-term incentive bonus of R11.56 million."

So how about you lower the salaries for these ridiculously overpaid I dividuals and stop over billing your customers?

I will not be leaving this here, and I will be taking action against Telkom directly as this is as good as *****.