Telkom overcharging with pathetic customer support

Hi ,

I have a fibre contract with Telkom, initially asked for the R899 100mb fibre line deal but was provided with a 25mb line , we had to call and get this corrected . We specifically requested the 100mb line for R899 , my bill for the past 2 month has been R1168. I have called Telkom numerous times and we were advised to call another department , we sent an email on the 14th August 2021 and received acknowledgement with a reference number but have received any further responses to date

Regard, V Rawjee