Telkom Overcharging, Unauthorised Debit Orders & No Resolution

I am extremely frustrated with Telkom’s service and lack of accountability.

I recently requested a fibre relocation from Bluff (Durban) to Amanzimtoti (Kingsburgh). Upon relocation, my agreed monthly fee changed from R409 to R699.

Since then, I have experienced the following issues:

- My first bill after relocation was correct at R699 - On 4 April, Telkom debited my account twice on the same day: - R699 (expected) - R1,935.38 (completely unauthorised) - I have now received another invoice for R959.21, which again does not match my agreed monthly fee

This means I have effectively been charged around three months’ worth of fees incorrectly.

I have contacted Telkom multiple times and have been given the following case numbers with no resolution: ***4 ***6 ***8 ***2 ***7

To make matters worse, one of the agents I spoke to was extremely rude and unhelpful.

Due to these ongoing unauthorised debit orders, I have had no choice but to suspend the debit order through my bank to protect myself from further incorrect charges. This does NOT mean I am refusing to pay — I am simply refusing to be overcharged.

This situation has affected my finances, as this is a significant amount of money that was deducted without authorisation, impacting my ability to cover other essential expenses.

I have now formally requested: - A full explanation of the charges - A refund of all over-billed amounts - Correction of my monthly fee back to R699

If this is not resolved urgently, I will escalate the matter further to ICASA and proceed with cancelling my service without penalty due to breach of agreement.

Telkom, I expect urgent intervention and resolution.