Telkom overcharging pensioner on Wi-Fi premium

Telkom overcharging pensioner on Wi-Fi premium.

My grandfather visited Telkom in Jabulani for a wifi contract of which he had chosen one of a premium for R263.00 per month. He met a sales consultant named Siya who had done the applicantion. To our surprise his first premium was charged at R634. 50. He then returned to the branch and found the same consultant who then referred him to the branch manager. The manager advised they'd investigate and correct their error. Which never happened. Instead the premium reduced to R459. 00 the following month and not the agreed R263.00 and as a result Telkom continues to debit R459. My grandfather decided to terminate the contract due to the poor service.

Please contact Vuyisile Zweni on ***. Email *** Your soonest response will be highly appreciated. Regards