JH
Jenny H

1 reviews | Active since Nov 2011

14 Jan 2016, 13:40

Telkom Overcharging & going against contract

Mid November 2015 I app**** for Do Basic @ R399 including line rental and installlation cost.<br> After numerous calls it was finally installed on 04.01.2016 - 6 weeks compared to 2 weeks promised.<br> 10.01.2016 I receive my first bill, I am shocked from expecting bill of maximum R798 (JAN/FEB @ R399X2 Months) I end up with a balance of R1,111.45.<br> 13.01.2016 Go in store to correct just to be told I must contact the call centre.<br> 14.01.2016 I contactedthe call centre to be told the bill is correct as installation was R573.68. I informed them this cost was included which resulted in them informing me this is incorrect even though it was confirmed in store when I signed the contract. I then said either the cost must be removed or my contract must be cancelled and I would find a telecommunications company who adhere's to their advertising. At this stage I was told if I cancel the contract I will be charged the full 24 months.<br> The customer service is completely unacceptable and the fact I am just expected to accept the extra costs is ridiculous.<br> I will not be held liable for the contract when Telkom did not adhere to the agreement.

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Replies (1)
Telkom
Telkom's reply14 Jan 2016, 22:01
Official
Hello xenophon,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM172553


Regards
Luleka
Telkom Social Media Team