Telkom overcharging for data

In April 2016 I received a call from Telkom regarding a data bundle with a ****le.

I agreed to a R149 contract but stressed that it must not go over this as I can not afford more. The Agent assured me that it would stop at the usage agreed and if I wanted more data I could purchase more like a prepaid account.

After a few months I realised I was being bulled a lot more then the R149 so I called in and was told it was my usage. I advised that I had requested the limit and I requested the limit be put in place from now. I also informed her that I had received no statements or a copy of the contract. I was told that the issue would be investegated and someone would contact me. No one got back to me. But I did get an sms a few weeks later saying that the case number was closed as the issue had been resolved.

I assumed that this meant that the limit was set and that all would be ok.

A few months go by and I realise that I am still being charged more then the R149 agreed amount. By this time I am fed up! I am a single mother and can honestly not afford more then the R149 per month....and so I decide to try and cancel. I send through an email to the cancellations email provided online. A week goes by... no answer... I resend it... no answer... so I went into the Ballito branch. A young man there gives me a form and asked me to send it direct to him and then he will send it on for me.

A few days later I get a call from the cancellation department. I vent my frustrations to only get silence on the other end. Again I explain the limit that needs to be on my account... and that still I have not received any statements or anything on email or by post from Telkom. I am informed that the cancellation fees are R3000. I can not pay that. So she agrees to put the limit on and I had to end the call as a client arrived. She agreed to call me back. But did not.

I eventually just switched off the ****le in frustration.... R649 came off... ok that must have been for last month.... then with the ****le off for more then a month.... R649 comes off my account! Thats when I realised it is not MY usage!???

By this time I am beyond angry.... I need to speak to someone infront of me. So again I go into the Ballito branch. 10 months this account has been going and I have been over charged by R3000. I was an absolute state. I am so frustrated that no one is listening to me. No one wants to help me. No one wants to find a solution. The lady at the Ballito branch was great. She was calm. Let me get everything out and proceeded to help how she could. A customer in the branch tells me that the same thing happened to her and she feels utterly sorry for me and understands the frustration with Telkom.

A week later I got a call again from the Cancellation department. I told her my long frustrated story. When I tell her my frustration that no one gets back to me she says it is because they email me....but again.... I still have not received 1 piece of communication from Telkom. She advised me that now she will put the limit on my account. But I tell her it is too late. I have requested it too many times. I want nothing to do with Telkom. I will not pay a cent further. She gives me 2 options... 1) Cancel with penalties or 2) Leave the account as is. This is not a solution. I am utterly furious.

Then the billing department call. This call got a bit further. In the long conversation she informs me that in the T&C's on the Telkom website, Telkom may increase anyones limit whenever they want... and the only way to change this is by requesting it! BUT I HAVE DONE THAT 4 TIMES!

I will return your ****le, Telkom. I will even pay for the "usage" of the past few months. But I will not pay for any cancellation. and I will not pay for the contract any further. I want nothing more to do with Telkom.

I have clearly been ****med and I just want out!