KK
Konyana K

1 reviews | Active since Mar 2009

06 Apr 2017, 11:35

Telkom overcharging for a run-out and cancelled contract

<p>So I had a sim-only data contract with Telkom for two years, paying R 109, because I took the two sim cards. Coverage was bad in some areas, but I didn't mind. Contract ran out in January, and I let it run for Feb. At the beginning of March, I went to close it in Centurion Mall. I was told it would run for March, and close at the end. Firstly, halfway through March, the line was closed and I could not use the data I was paying for. Secondly, I was billed R 383 at the end of March. I don't kniw for what is this R383 because my account was up to date until then. Calling the call centre did not help because the consultant kept saying I was given a discount in Feb, which was rescinded in March, i.e. I paid it back in March, after cancelling the contract. I was in two minds about the contract, was actually on the verge of porting my old Vodacom number and turning it into a data contract, but after this?? I cannot work with Telkom since they have shown me how *************, dishonest and sneaky they are. If you are going to make money off somebody, give them what they paid for, for the duration they paid for it, and charge them what you agreed on. PERIOD. </p>

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KK
Konyana K's update23 Apr 2017, 23:59
Reviewer Update

Still awaiting an update/proper response.