Telkom overcharging and useless customer service

Absolutely mortified at Telkom. Took out a contract with them in December, and was informed that it would be R799 a month all inclusive. Being December they mentioned that the debit order would go off at the end of January, and would be double. I planned accordingly. A few days ago I e-mailed the person who I took out the contract with requesting the full terms and conditions and limitations of the contract. He didn't bother to reply at all.

I sent a follow-up e-mail pointing out how he was quick to respond to queries and hound me to come in and sign documents when I was in the process of taking out the contract but suddenly now that it's all done he doesn't care at all. His excuse being he was ''sick''

That's exactly how I felt when my account was debited for R2097 tonight. I felt sick!! I to date have not received what I requested I was just told ''come in and speak to me.'' Well, you can be sure I will be coming to speak to you, this is **************** from Hellkom. I received a bunch of useless papers with my phone with not one giving the terms of the contract, how much airtime, data etc I receive monthly. How hard can it be to honour such a simple request? Impossible for Telkom is seems.